This is a perfect job for a young and enthusiastic person, who likes communicating with people and is willing to go the extra mile to keep best relations with our customers. Customers love great service and support, lets give it to them!
Read carefully and jump on board if you are up to the challenge! This is a great chance to work for a fast growing service that most of people around you are using regularly.
Taxify is biggest taxi booking app in Eastern Europe with over 500,000 happy customers in 10+ different cities.
Service Quality Specialist
You are going to be part of friendly Taxify team. We have tens of thousands of clients, who expect superb service and support in case there are any issues with Taxify.
- You love communicating with people, either via calls, e-mails or meetings
- Resolving drivers, customers questions genuinely while creating loyal fans
- Working with Client Relations Systems, E-mails and Taxify backoffice systems
- Helping with any other issues from our riders and drivers
- Checking car quality, monitoring ratings, blocking bad drivers, etc.
We really want you to:
- Be young, energetic and attentive communicator
- Have good spoken and written Latvian, Russian and English
- Set and maintain standards for quality to ensure convenient and safe ride to our user
- Get excited of making people super happy
- Be strict and grounded, when you need to punish our drivers
- Amazing personal growth experience at one of the fastest growing startups
- Benefits from working with a motivated and talented international team, plus fun team events
- No corporate BS
- Monthly taxi credit for work and leisure rides
- Flexible working hours
- Competitive pay depending on your experience and performance
- Working in Kliversala, with a beautiful view to Old Town