To prevent any misunderstandings between Rider and Driver, under no circumstances should the Driver intentionally make physical contact or sexual advances towards Riders during the journey, no matter what.
If, unfortunately, you are involved in an accident where a person is injured, or any property is damaged whilst driving Taxify Riders, the road rules require you to:
Stop the vehicle is a safe manner;
Render assistance where you are competent to do so or call 000 if the injury is serious;
Supply your name and address to any person injured or owner of property which was damaged;
Report the accident to the police as soon as possible; and
As per Taxify’s Terms and Conditions, notify us of the accident.
If a life-threatening emergency occurs whilst on your journey, it is recommended you park in a safe manner and dial 000 immediately.
Various state laws prohibit smoking in enclosed areas, such as cars, where work is conducted. This means that cars used for transporting riders must be a smoke free.
To lower your risk of being involved in an accident, the Victorian Taxi Services Commission recommends the below fatigue management guidelines:
|Hours of Work|
|Time Period||Recommended Maximum Work Hours (Including Breaks)||Recommended Minimum Continuous Rest Period|
|24 Hours||12 Hours||10 Hours|
|14 Days||144 Hours||2 x 24 Hours|
|28 Days||288 Hours||4 x 24 hours (spaced evenly throughout 28 days)|
Under Australian Law, it is illegal to drive if your blood alcohol concentration (BAC) in your breath is 0.05 or higher. It is also a requirement that a driver must not consume alcohol from the time you start till you finish your shift.
Australian law also states that you cannot drive if you have any level of a prescribed illicit drug present. A "prescribed illicit drug" includes methylamphetamine (such as ice or speed), MDMA (ecstasy), and THC (cannabis, marijuana, pot etc.) in any concentration.
To reduce distraction on the roads, Driver must be following the road rules in relation to mobile devices. The correct rules are that you cannot use a mobile device whilst driving unless it is:
Secured in a mounting affixed to the vehicle while being so used; or
Use of the phone does not require the driver, at any time while using it, to touch the device.
When dealing with Riders, certain difficult situations may arise. Various transport authorities recommend the following actions be taken when the below situations occur:
Various governing authorities recommend drivers carry out a daily vehicle inspection to ensure your vehicle is safe to operate. You should never drive a vehicle which you know has faults or defects that make it unsafe to operate.
To ensure Riders are safe when alighting, it is best practice to ascertain a safe Pickup and Set down location to prevent harm to your car and the Rider. Certain locations cannot be stopped in such as:
Emergency Stopping Lanes unless there is an emergency;
Locations signposted as No Stopping; or
Slip Lanes or Painted Islands.
You are permitting to stop in the following locations if you are picking up or dropping off Riders;
Locations signposted as No Parking; or
Designated Parking Zones.
Certain restrictions apply when transporting individuals who require special assistance, such as:
A passenger must be at least 18 years old to register and request rides. If a passenger is under the age of 18, he or she must be accompanied by someone who is 18 years of age or older.
Drivers should decline the ride request if you see that the person requesting the ride is under 18. When picking up passengers, if you feel they are underage, you may request they provide a driver's license or ID card for confirmation.
Note: If a passenger is underage, please do not start the trip or allow them to ride.
If a rider has a child who is under the age of 7, drivers are allowed to cancel the trip if they do not have appropriate child restraints or booster seats.
If a child is aged between 7 and 16 years of age and too small to be restrained by a seatbelt, drivers are allowed to cancel/reject the trip if they do not have booster seats.
Ultimately, it is the responsibility of the driver to adhere to road rules such as mandatory child seating.
It is illegal for a driver to refuse a passenger who is accompanied by a guide dog or other assistance animal.
When you carry a Guide Dog, follow these simple tips:
Do not separate the dog from his/her owner - the passenger usually sits in the front seat with the guide dog on the floor
Do not pat the dog or try to feed it, and do not give the dog any instructions
Assist the passenger only if he/she requests additional help.
Under State Regulations, it is illegal to tout or solicit for passengers for, or for a hiring of, a vehicle.
TXFY-HSSEQ-005-GUI-005.002.001 Version: 1.0 Date Issued: 24/07/2018