Terms & Conditions for Riders

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1. Welcome to Taxify

1.1 Taxify operates a platform that allows licensed private hire vehicle drivers to promote and sell passenger transportation services (the " Taxi Services ") to you, and for you to request, book and pay for Taxi Services, using the Taxify application (the " App ") available for download on your mobile device (the " Service ").

1.2 The Service is operated by Taxify LDN Limited (" Taxify ", " we ", " our ", or " us ").

2. Your relationship with us

2.1 This document and any documents referred to within it (collectively, the " Terms of Service ") set out the terms of your relationship with us. It is important that you read and understand the Terms of Service before using the Service.

2.2 By using and accessing the Service, you agree to these Terms of Service. If you do not agree to these Terms of Service, please do not use the Service.

3. Information about us

Taxify is a company registered in England with its registered address at Salisbury House, London Wall, London EC2M 5QZ.

4. Information about you

Your privacy is important to us. You should read our Privacy Policy (https://taxify.eu/en-gb/legal/privacy-policy) to understand how we collect, use and share information about you.

5. Description of the Service

5.1 Taxify operates a platform that allows licensed private hire vehicle drivers (" Drivers ") to promote and sell Taxi Services, and for you to request, book and pay for Taxi Services.

5.2 Taxify does not provide any Taxi Services. When you submit a booking request for Taxi Services through the Service, the request is received, assessed and confirmed by a Driver.

5.3 Once the Driver confirms that it will provide the Taxi Service to you, you will enter into a separate agreement with the Driver for the provision of the Taxi Service on such terms and conditions as you agree with the Driver.

5.4 Subject to any obligations under applicable law, you and the Driver are free to contract with each other on any terms you and the Driver agree.

5.5 The Driver may, when responding to your booking request for a Taxi Service, provide you with an estimate of the fare the Driver will charge for the provision of the Taxi Service (the "Fare"). This estimated Fare is provided for your reference only, and, unless otherwise agreed between you and the Driver, will not from a part of your agreement with the Driver.

5.6 If you would like to cancel your booking request for a Taxi Service, you can do so at any time before you begin your journey by informing the Driver through the applicable functionality available on the Service. If you cancel your booking request more than 5 minutes after it was accepted by a Driver, we may charge you an administration fee on behalf of the Driver.

5.7 We may, from time to time, provide social features on the Service, such as the ability to contact, rate and review the Driver. Any use of such social features should comply with our Rules of Acceptable Use below.

6. Accessing the Service

6.1 To access our Service, you must download the App on your mobile device, register with us and set up an account with an ID and password (your " Account "). We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your Account.

6.2 You must be 1 8 years or older and capable in your country of residence of entering into a legally binding agreement to use our Service.

6.3 You may connect to our Service with a third-party service (e.g. LinkedIn, Facebook or Twitter) and you give us permission to access and use your information from that service as permitted by that service and as set out in our Privacy Policy.

6.4 You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. If you have any concerns that your Account may have been misused, you should contact us at info@taxify.eu straight away to let us know.

7. Your right to use the Service

7.1 Your right to use the Service is personal to you and you are not allowed to give this right to another person. Your right to use the Service does not stop us from giving other people the right to use the Service.

7.2 As part of the Service, we allow you to download our App for use on your mobile device in order to access and use our Service in accordance with these Terms of Service and we grant you a non-exclusive, personal, non-transferable licence for this purpose only.

7.3 Unless allowed by these Terms of Service and as permitted by the functionality of the Service, you agree:

  • (a) not to copy our App or any portion of the Service;
  • (b) not to give or sell or otherwise make available our App or any portion of the Service to anybody else;
  • (c) not to change our App or any portion of the Service in any way;
  • (d) not to look for or access the code of our App or any portion of the Service that we have not expressly published publicly for general use.

7.4 You agree that all confidential information, copyright and other intellectual property rights in our App or any portion of the Service belong to us or the people who have licenced those rights to us.

7.5 You agree that you have no rights in or to our App or any portion of the Service other than the right to use them in accordance with these Terms of Service.

8. Fees and payment

8.1 You do not need to pay us to use the Service. However, where the Driver instructs us to do so, we (or our payment agent, Taxify B.V.) will collect Fares as payment agent for the Driver, together with any other amounts (such as cancellation fees or waiting fees) agreed between you and the Driver.

8.2 You must provide us with valid, up-to-date and complete credit or debit card details when you sign up to use the Service. You authorise us to charge such credit or debit card for the Fares and hereby confirm that the details you provide are accurate and that you have the right to use the payment method selected.

8.3 We will calculate the Fare on behalf of the Driver based on the details of the Taxi Service provided to you (such as journey times and distance). If you would like to know more about how we calculate Fares, please email us at info@taxify.eu.

8.4 If we are unsuccessful in charging a Fare or any other amount to your credit or debit card, and have still not received payment within 14 days after informing you, we may suspend or temporarily disable all or part of your access to the Service (without any responsibility to you), and we shall be under no obligation to provide any or all of the Service while the amount concerned is unpaid. This does not affect any other rights and remedies available to us (as the Driver's payment collection agent), the Driver.

9. Apple App Store Provisions

9.1 This clause 9 applies where the App has been acquired from the Apple App Store. You acknowledge and agree that the Terms of Service is solely between you and Taxify, not Apple, Inc. (" Apple ") and that Apple has no responsibility for the App or content thereof. Your use of the App must comply with the App Store Terms of Service.

9.2 You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and (where applicable) Apple will refund the purchase price for the App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by the Terms of Service and any law applicable to Taxify as provider of the App.

9.3 You acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; and all such claims are governed solely by the Terms of Service and any law applicable to Taxify as provider of the software.

9.4 You acknowledge that, in the event of any third-party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, Taxify, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim to the extent required by the Terms of Service.

9.5 You represent and warrant that (i) You are not located in a country that is subject to U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

9.6 You and Taxify acknowledge and agree that Apple, and Apple’s subsidiaries, are third- party beneficiaries of the Terms of Service as relates to your license of the App, and that, upon your acceptance of the terms and conditions of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service as relates to your license of the App against you as a third-party beneficiary thereof.

10. Google Play Store Provisions

10.1 This clause 10 applies where the App has been acquired from the Google Play Store.

  • (a) you acknowledge that the Terms of Service is between you and Taxify, and not with Google, Inc. (“ Google ”);
  • (b) your use of the App must comply with Google’s then-current Google Play Store Terms of Service;
  • (c) Google is only a provider of the Google Play Store where you obtained the App;
  • (d) Taxify, and not Google, is solely responsible for its App;
  • (e) Google has no obligation or liability to you with respect to the App or the Terms of Service; and
  • (f) you acknowledge and agree that Google is a third-party beneficiary to the Terms of Service as it relates to Taxify’s App.

11. Your content

11.1 You confirm that any text, images or any other information that you provide to us whilst using the Service (" User Content ") will meet the Rules of Acceptable Use.

11.2 We do not claim ownership in your User Content and ownership will remain with you and any third party whose content you include in your User Content. You grant us a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, licence, sub-licence, and exploit the User Content anywhere and in any form for the purposes of providing our Service (including, where applicable, allowing other users to view your User Content).

11.3 You must ensure that you are able to grant us the above licence for any content owned by a third party that you include in your User Content.

11.4 Our right to use your User Content does not in any way affect your privacy rights. Please see our Privacy Policy (https://taxify.eu/en-gb/legal/privacy-policy) which provides information on how we use your personal information.

11.5 We have the right to monitor any User Content and to reject, refuse or delete any User Content where we think that it breaks any of the Rules of Acceptable Use.

12. Rules of Acceptable Use

12.1 In addition to the other requirements within these Terms of Service, this section describes specific rules that apply to your use of the Service (the " Rules of Acceptable Use ").

12.2 When using the Service you must not:

  • (a) circumvent, disable or otherwise interfere with any security related features of the Service;
  • (b) permit another person to use the Service on your behalf unless such person is authorised by you;
  • (c) use the Service if we have suspended or banned you from using it;
  • (d) advocate, promote or engage in any illegal or unlawful conduct or conduct that causes damage or injury to any person or property;
  • (e) modify, interfere, intercept, disrupt or hack the Service;
  • (f) misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Service or any user of the Service's own equipment;

  • (g) collect any data from the Service other than in accordance with these Terms of Service;

  • (h) submit or contribute any User Content that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue or offensive;

  • (i) submit or contribute any User Content that you do not own or have the right to use or otherwise infringe the copyright, trademark or other rights of third parties;

  • (j) use any User Content in violation of any licensing terms specified by the owner;

  • (k) submit or contribute any information or commentary about another person without that person's permission;

  • (l) threaten, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; or

  • (m) use any automated system, including without limitation "robots", "spiders" or "offline readers" to access the Service in a manner that send more request messages to the Service than a human can reasonably produce in the same period of time.

12.3 Failure to comply with Rules of Acceptable Use constitutes a serious breach of these Terms of Service, and may result in our taking all or any of the following actions (with or without notice):

  • (a) immediate, temporary or permanent withdrawal of your right to use our Service;
  • (b) immediate, temporary or permanent removal of any User Content;
  • (c) issuing of a warning to you;
  • (d) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • (e) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

12.4 The responses described in paragraph 12.3 are not limited, and we may take any other action we reasonably deem appropriate.

13. Notice and takedown policy

13.1 Any person may contact us by sending us a notice (an " Infringement Notice ") if any content available through our Service infringes their rights or fails to comply with our Rules of Acceptable Use. The Infringement Notice should be sent by email to info@taxify.eu. Please provide the following information in the Infringement Notice:

  • (a) your name and contact details;
  • (b) a statement explaining in sufficient detail why you consider that the content available through our Service infringes your rights or fails to comply with our Rules of Acceptable Use; and
  • (c) a link to or such other means of identifying the problematic content.

13.2 We will take the action that we believe is appropriate depending on the nature of the Infringement Notice and will aim to respond to you within a reasonable period of time on the action we propose to take.

14. Ending our relationship

14.1 If at any time you do not feel that you can agree to these Terms of Service or any changes made to the Terms of Service or the Service, you must immediately stop using the Service.

14.2 If you would like to delete your Account, please email us at into@taxify.eu or let us know using the communication feature in the Service.

14.3 We may immediately end your use of the Service if you break the Rules of Acceptable Use, any other important rule(s), or terms and conditions we set for accessing and using the Service including these Terms of Service.

14.4 We may also withdraw the Service as long as we give you reasonable notice that we plan to do this.

14.5 If you or we end your use of the Service or we withdraw the Service as described in this section, we may delete your User Content or any other information we hold about you. You will also lose any rights you have to use the Service or to access any content provided by us under the Service, any content provided by Drivers or your User Content. We will not offer you compensation for any losses.

14.6 The termination of your use of the Service and the cancellation of your Account shall not affect any of your obligations to pay any sums due to us.

15. Our liability/responsibility to you

15.1 Our Service makes available third party content, such as User Content, Driver availability and estimated Fares. As we do not produce such third party content, we cannot be responsible for it in any way.

15.2 Unfortunately, due to the nature of the Internet and technology, the Service is provided on an "as available" and "as is" basis. This means that we are unable to promise that your use of the Service will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the Service in these Terms of Service and, to the extent we are able to do so, we exclude any commitments that may be implied by law.

15.3 To the extent permitted by the law, we do not accept any responsibility whatsoever for any claims arising out of the provision of the Service.

15.4 In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable.

15.5 You will be responsible for any liabilities, costs, expenses, damages and losses suffered or incurred by us in connection with your receipt of the Taxi Services.

16. Resolving disputes

16.1 If you have a dispute with us relating to the Service, in the first instance please contact us at info@taxify.eu and attempt to resolve the dispute with us informally.

16.2 If you would like to dispute a Fare or any other charge, you should notify the Driver or contact us at info@taxify.eu.

16.3 In the unlikely event that we have not been able to resolve a dispute informally, we will discuss and agree with you the most effective way of resolving our dispute.

17. Changes to the Service

17.1 We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service.

17.2 In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Service, or feature relating to the Service (" changes to the Service "). These changes to the Service may affect your past activities on the Service, features that you use and your User Content (" Service elements "). Any changes to the Service could involve your Service elements being deleted or reset.

17.3 You agree that a key characteristic of our Service is that changes to the Service will take place over time and this is an important basis on which we grant you access to the Service. Once we have made changes to the Service, your continued use of the Service will show that you have accepted any changes to the Service. You are always free to stop using the Service.

18. Changes to the documents

18.1 We may revise these Terms of Service from time to time but the most current version will always be at https://taxify.eu/en-gb/legal/terms-for-riders

18.2 Changes will usually occur because of new features being added to the Service, changes in the law or where we need to clarify our position on something.

18.3 Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.

19. Documents that apply to our relationship with you

19.1 The current version of the Terms of Service contains the only terms and conditions that apply to our relationship with you.

19.2 We intend to rely on these Terms of Service as setting out the written terms of our agreement with you for the provision of the Service. If part of the Terms of Service cannot be enforced then the remainder of the Terms of Service will still apply to our relationship.

19.3 If you do not comply with these Terms of Service and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.

20. Severability

If any provision of these Terms of Service is judged to be illegal or unenforceable, this will not affect the continuation in full force and effect of the remainder of the provisions.

21. Law

English law will apply to all disputes and the interpretation of these Terms of Service. The English courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Service.

22. Contact, feedback and complaints

22.1 If you need to contact us in relation to these Terms of Service or any other document mentioned in them, you can contact us at our support centre (available at http://help.taxify.eu)) or please email us at info@taxify.eu.

22.2 We value hearing from our users, and are always interested in learning about ways we can improve the Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.