Terms & Conditions for Passengers

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Taxify Terms and Conditions

Taxify is a web-based app for ordering transportation; it communicates transportation service requests to the transportation service providers who have been registered as users of the Taxify system. The private limited company Taxify OÜ (registry code 12417834), founded in the Republic of Estonia, is the holder of rights and service provider of the Taxify app and the operation of the app in Nigeria is carried out through its affiliate, Taxify Technology Nigeria Limited.

1. Using the Taxify app

1.1 The use of the Taxify app requires installation of the software and registration of a user account. During the installation of the Taxify app, the mobile number of the Taxify service user is linked to the respective user account and added to the database.

1.2 When using the Taxify app, the user can choose whether he/she wishes to pay in cash or via mobile payment for the transportation service to the driver. Once a payment option has been selected, the user cannot change this.

1.3 Any complaints can be sent to our support team via email info@taxify.eu or by calling our support line +234802181881(available on weekdays 09.00-17.00 W.A.T).

2. Taxify mobile payment conditions (available only in certain countries, please follow instructions on your local application)

2.1 Mobile payments can be made by a user of the Taxify app who has included his/her card on the app.

2.2 When making mobile payments, the receiver of the payment is Taxify OÜ, who forwards the received payment to the transportation service provider.

2.3 When making card payments or mobile payments, a service fee is added per each order of transportation service. The named service fee includes payment commission fees, incl. Visa / MasterCard service fees. The amount of the service fee is displayed in the mobile app. In the event that the mobile payment intermediary enacts a fee for the usage of the payment service, which has to be paid by the customers separately, then the named fees are not included in the Taxify credit card and mobile payment fee.

2.4 The intermediation of card payments in the Taxify app is carried out through Paystack and/or PAYU pursuant to the following Terms & Conditions.https://paystack.com/terms and https://www.payu.com.ng/legal .

2.5 Taxify shall be responsible for the functioning of card payments and offers card owners support in solving problems. The resolution of card and mobile payment related disputes also takes place through Taxify in cases where the issue is directly related to the in-app payment process. The contact for Taxify credit card and mobile payment support service is:Lagos@taxify.eu and phone number +234802181881 – Inquiries submitted by e-mail shall receive a response within 72 business hours. Taxify shall resolve all credit card and mobile payment related complaints and applications upon complete clarity on the issue within four business days.

2.6 When offering card and mobile payments, Taxify acts as the economic agent of transportation service providers by intermediating payments made in the Taxify app. The obligation of the customer in front of the transportation service provider shall be considered fulfilled as of the moment when the payment order is made for the payment of funds into the Taxify bank account. Taxify shall not be responsible for the exercise of the customer's payment order.

3. Ordering or cancelling a transportation service

3.1 If the Taxify app user orders a vehicle and the driver has confirmed the receipt of service then the transportation is considered pre-ordered.

3.2 Cancelling the use of an ordered transportation is considered to be the situation where the driver has been notified about the receipt of an order and the Taxify app user waives the use of the transportation service after a notice has been received.

3.3 Cancelling the use of an ordered transportation is also considered to be the situation where the user of the Taxify app or people whom the transportation was ordered for do not appear in the vehicle within 8 minutes as of the time when the driver notified them about the arrival of the vehicle in its destination.

3.4 In case of cancelling the transportation service the Taxify app user is required to pay 800 Naira as a penalty fee. In the event that the Taxify user notifies about the cancelling of transportation service within 5 minutes as of receiving of the notification concerning the receipt of the order through Taxify, the user does not have to pay the penalty fee.

3.5 We have the right to revoke the right to use the app if the user has waived the use of transportation service on 3 successive instances in one 24 hour period. In that case the app notifies the user about the number of cancellations and after waiving the 3rd time, Taxify cancels the usage right. Taxify usage right can be cancelled for up to six months. After that the user can reactivate his/her user account by contacting the local team via email. Access to app can also be revoked on the basis of harassment, providing false information/allegations and engaging in any criminal activities.

4. Use of the Taxify app

4.1 Taxify is a mobile app that enables persons requiring a transportation service to find a suitable provider closest to them.

4.2 The use of the Taxify app is based on a non-exclusive licence issued by Taxify OÜ. The licence agreement is valid for a non-limited period and is free of charge for the customer. In case of any faults in the software, we shall endeavour to correct them as soon as possible, but please keep in mind that the functionality of the app may be restricted due to occasional technical errors and we are not able to guarantee unlimited faultless functioning of the app at all times. We shall also accept no liability for any losses incurred as a consequence of the Taxify app not functioning or not being usable in the desired manner. In the event that the customer's right to use the app is cancelled, the corresponding non-exclusive licence shall also be repealed.

4.3 As the Taxify app is primarily a link between customers and transportation service providers, Taxify cannot influence or take any responsibility for the quality or defects of the service. Driver-partners are not employees and for this reason, we are unable to guarantee consistently accurate and faultless provision of transportation services located via Taxify. For resolving complaints please contact our support team (referred to in clause 1.3).

4.4 The Taxify app does not constitute an offer or brokerage of transportation for customers. The Taxify app is not a means for organising the provision of transportation services. It is also not an agency service for finding customers for transportation providers.

4.5 The consumer's right of refund (withdrawal) is not applied to Taxify app orders.

4.6 A rider must be 18 and above to register and ride. If a rider in under the age of 18, he or she must be accompanied by someone who is 18 years or older. Unaccompanied minors are not to be in rides and Taxify bears no liability for unaccompanied minors.

4.7 The Taxify app is set up to help people move from point A to B and is not a means for the delivery of parcels. Moving parcels is not under the purview of this platform and Taxify shall not be held liable for missing or undelivered parcels.

4.8 Taxify would help to recover lost and forgotten items only in the event that these items are found by the driver-partner. Furthermore, these recovered items that have been taken to the Taxify office have a 14-day time span to be retrieved after which Taxify will not be held liable for them.

5. By registering an account with Taxify, a customer shall accept the following conditions

5.1 Taxify shall have the right to add the personal data of the app user to the Taxify database and to forward the personal data to transportation service providers in accordance with Taxify's Privacy Policy (https://taxify.eu/privacy/).

5.2 Taxify shall have a right to make unilateral amendments to the Terms and Conditions and Privacy Policy and to relinquish the database to third parties. We may notify users of changes to Terms and Conditions and Privacy Policy.

5.3 Taxify shall be entitled to transfer the database of personal data to third parties without prior notification of the app users. In case of a transfer of the business or the database, the rights and conditions arising from this licence agreement shall be transferred as well.

5.4 Taxify shall be entitled to forward personal data and bank data to credit card and mobile payment intermediaries.

5.5 Taxify has the right to send marketing messages and authentication codes through SMS messages.

5.6 Taxify only encourages the use of 2 modes of payments i.e Cash and Card. Every other mode of payment are at the discretion of the driver-partner.

6. Good practice of using the Taxify app

6.1 As Taxify is not a provider or broker of the transportation service, we are unable to influence the quality of the transportation service. Any issues with defects or quality of the transportation service shall be resolved in accordance with the rules and regulations of the transportation service provider or the relevant supervisory authority.

6.2 Taxify is committed to contributing to improvement of the quality of transportation services. For this reason, we continuously collate ratings and ask to fill out a feedback form in the Taxify app. This enables us to offer suggestions to the transportation service providers for improving the quality of their service.

6.3 We expect that the users of the Taxify app use the app in good faith and are respectful of the drivers who offer their services through Taxify.

6.4 Taxify shall make every effort to ensure that only drivers, who have integrity and are respectful of their profession and customers, use the Taxify app. However, we are in no position to guarantee that every provider of transportation services, located via the Taxify app, satisfies the aforementioned criteria at all times. If you experience objectionable transportation service, please notify the company responsible for the service, a supervisory authority or our support team (referred to in clause 1.3).

6.5 In the event that we receive a complaint, which has an element of the commission of a crime by a transport service provider, we shall promptly make a formal complaint to the Nigeria Police Force against the transport service provider and shall cooperate with the Nigeria Police Force in ensuring that the allegations contained in our complaint are diligently investigated.

6.6 In the event that a user makes an allegation against a Driver-partner especially in events where details of partners are shared online, Driver-partners reserve the right to seek legal redress and may pursue legal recourse against damages to their character.

7. Free rides referral campaign

7.1 Taxify shall reward riders with a N2000 discount code for every new unique rider they invite to use the app.Discount codes are only applicable when the card payment option is selected.

7.2 The reward code will only be valid if the new rider uses Taxify's mobile payments for the first ride.

7.3 Taxify has the right to void any discount codes and block rider accounts if it suspects any fraudulent activities and charge the rider for the damages caused.