General Terms and Conditions for Passengers
These General Terms and Conditions set out the terms and conditions applying to and governing the usage of the Taxify app - technology which connects passengers with drivers to help them move around cities more efficiently.
The term "us" or "we" refers to the owner of the Taxify app, Taxify OÜ, a private limited company, founded in the Republic of Estonia (Company Registration Number 12417834), whose place of business is at Vana-Lõuna tn 39/1, Tallinn 10134. Depending on the location the Taxify app and related services might be provided by Taxify group companies and partners (local subsidiaries, representatives, affiliates, agents etc). The list of Taxify group companies and partners is available at https://taxify.eu/cities/.
In order to use Taxify app you must agree to the terms and conditions that are set out below:
1.1 Taxify and Taxify group companies and partners provide an information society service and do not provide transport services. Transport services are provided by drivers under a contract (with you) for the carriage of passengers. Drivers provide transport services on an independent basis (either in person or via a company) as economic and professional service providers. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of transport services will be resolved between the passengers and drivers. Data regarding the drivers and their transport service is available in the Taxify app and receipts for journeys are sent to the email address listed in passenger’s profile.
1.2 When using the Taxify app, you can choose whether to pay the driver for the transport service or use Taxify in-App Payment. Payments for Taxify Business rides are handled by a separate agreement for Business journeys. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.
1.3 During the installation of Taxify app, passanger’s mobile number is linked to the respective Taxify user account and added to our database. If you are no longer using your mobile number, you must notify Taxify and Taxify group companies and partners within 7 days so we can anonymize your account data. If you do not notify us about any change to your number, your mobile operator can might the same mobile number to a next person and when using Taxify app, this new person can see your data.
2.1 Taxify and Taxify group companies, may send you promotional codes on a per promotion basis. Promotional code credit can be applied towards payment on completion of a ride or other features or benefits related to the service and/or a Third Party’s service and are subject any additional terms that are established on a per promotional code basis. Expiration dates of promo codes will be reflected in-app once you have applied the promo code to your account.
2.2 If your trip amount exceeds the redeemable credit allocated to your ride, the balance will be automatically deducted from your accounts payment method. Similarly, a promotional code credit only applies on a per ride basis and cannot carry over to a next ride/ trip and therefore will be forfeited. Only one promotional code may be applied per trip.
2.3 Taxify reserves the right to cancel any promotional code at any time for any reason. This includes, but is not limited to, if Taxify deems that codes are being used in an unlawful or fraudulent manner, those issued mistakenly, and those which have expired.
3.1 You can pay for the transport services with a card, mobile carrier billing and other payment methods (eg: Taxify Business etc), which require prior activation in the Taxify app. By providing Taxify in-App Payment service, Taxify and Taxify group companies and partners act as commercial agent for the providers of the transport services. Your obligation to the provider of the transport service will be fulfilled when the payment order is given to transfer funds to Taxify and Taxify group companies and partners bank account. You, as a passenger are responsible for ensuring that the payment takes place and ensuring that sufficient funds are available.
3.2 When making payments by Taxify in-App Payment, Taxify and Taxify group companies and partners receive your payments and forward money to the driver. Taxify and Taxify group companies and partners may ask additional data from you to verify payment method.
3.3 When making payments by Taxify in-App Payment for transport services, Taxify and Taxify group companies and partners are not responsible for possible third-party payment costs (mobile operators, bank fees etc). These service providers may charge you additional fees when processing payments in connection with the Taxify in-App Payment. Taxify and Taxify group companies and partners are not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.
3.4 Taxify and Taxify group companies and partners will be responsible for the functioning of Taxify in-App Payment and provide support in resolving problems. The resolution of disputes related to Taxify in-App Payment also takes place through us. For payment support service please contact: email@example.com. Inquiries submitted by e-mail or Taxify App will receive a response within one business day. Taxify and Taxify group companies and partners will resolve Taxify in-App Payment related complaints and applications within two business days.
4.1 If you order a transport service and the driver has agreed to undertake the work then the transport service is considered to be ordered.
4.2 Once a driver confirms that he/she will complete your journey, you will enter into a separate agreement with the driver for the provision of the journey on such terms and conditions as you agree with the driver. Taxify and Taxify group companies and partners do not provide journeys and is not a party to your agreement with the relevant driver.
4.3 Cancelling the use of an ordered transport service is considered to be the situation where the driver has replied to your request and you subsequently reject, cancel or refuse the transport service. When a transport service request is cancelled after certain time period you are required to pay a cancellation fee.
4.4 If you cancel a transport service request on multiple successive instances within 24-hour we may temporarily block your account for warning. After multiple such warnings, we may suspend your account for longer period (eg: 6 month). After that period you could ask to reactivate your account and your application will be reviewed by Taxify or Taxify group companies and partners.
4.5 When driver notifies the passenger about the arrival of the vehicle to its destination and passenger or people for whom the transport was ordered do not arrive at the vehicle within certain time period as specified in the Taxify app, the request will be deemed cancelled. Sometimes driver may decide to cancel your request, please note that Taxify and Taxify group companies and partners are not responsible for such situations.
4.6 Once the driver arrives and sends you a notification that he/she has arrived the Taxify app may begin charging fare on a waiting time basis according to the rates specified in the Taxify app.
4.7 If you have requested transport services using the Taxify app and cause damage to the driver’s vehicle or its furnishing (among else, by blemishing or staining the vehicle or causing the vehicle to stink), the driver will have the right to require you to pay a penalty of 50 EUR and require compensation for any damages exceeding the penalty. If you do not pay the penalty and/or compensate the damage, Taxify and Taxify group companies and partners may pursue the claims on behalf of the provider of the transport service.
5.1 As long as you comply with these General Terms and Conditions, we agree to grant you a royalty free, revocable, non-exclusive, right to access and use the Taxify app in accordance with these General Terms and Conditions, the Privacy Notice and the applicable app-store terms. You may not transfer or sub-license this right to use the Taxify app. In the event that your right to use Taxify app is cancelled, the corresponding non-exclusive licence will also be cancelled.
6.1 As the Taxify app is an information society service (a means of communication) between passengers and drivers, we cannot guarantee or take any responsibility for the quality or the absence of defects in the provision of transport services. As the usage of Taxify app for requesting transport services depends on the behaviour of the drivers, Taxify and Taxify group companies and partners do not guarantee that you will always have offers available for the provision of the transport services.
6.2 The Taxify app does not offer or broker transport services for passengers. It is also not an transport agency service for finding passengers for transport providers. The Taxify app is used as the means for organising the provision of transport services.
6.3 The consumer’s right of refund is not applied to Taxify app orders. Requesting a refund from the transport service does not withdraw you from the agreement in the course of which the provision of the transport service was ordered.
6.4 The Taxify app is provided on an "as is" and “as available” basis. Taxify and Taxify group companies and partners do not represent, warrant or guarantee that access to Taxify app will be uninterrupted or error free. In case of any faults in the software, we will endeavour to correct them as soon as possible, but please keep in mind that the functioning of the app may be restricted due to occasional technical errors and we are not able to guarantee that the app will function at all times, for example a public emergency may result in a service interruption.
6.5 Taxify and Taxify group companies and partners, its representatives, directors and employees are not liable for any loss or damage that you may incur as a result of using Taxify app or relying on, the journey contracted for through the Taxify app, including but not limited to: any direct or indirect property damage or monetary loss; loss of profit; loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business; loss or inaccuracy of data; and any other type of loss or damage.
6.6 The financial liability of Taxify or Taxify group companies and partners in connection with breach of the contract will be limited to 500 euros. You will have the right to claim for damages only if Taxify or Taxify group companies and partners have deliberately violated the contract. Taxify and Taxify group companies and partners will not be liable for the actions or inactions of the driver and will not be liable for damages that the driver causes to the passengers.
6.7 You agree to fully indemnify and hold Taxify and Taxify group companies and partners, their affiliate companies, representatives, employees and directors harmless from any claims or losses (including liabilities, damages, costs and expenses of any nature) that they suffer as a result of your use of the Taxify app (including the journeys you obtain through your use of the Taxify app).
6.8 Taxify and Taxify group companies and partners may immediately end your use of the Taxify app if you breach these General Terms and Conditions or we consider it necessary to protect the integrity of Taxify and Taxify group companies and partners or the safety of drivers.
7.1 As Taxify and Taxify group companies and partners are not a provider or broker of the transport services, any issues with defects or quality of the transport services will be resolved in accordance with the rules and regulations of the transport service provider or the relevant public authority.
7.2 We ask to fill out a feedback form in the Taxify app. This enables us to offer suggestions to the drivers for improving the quality of their service.
7.3 We expect that you use Taxify app in good faith and be respectful of the drivers who offer their services through Taxify app. Taxify and Taxify group companies and partners retain the right to close your account if you have violated the terms set out in this General Terms and Conditions or if your activities are malicious, i.e. withholding payment for the provision of the transport service, fraud, being disrespectful towards the drivers, etc. In these cases, your Taxify app account may be revoked without prior notice.
7.4 Taxify and Taxify group companies and partners will make every effort to ensure that only drivers, who have integrity and are respectful of their profession and passengers, use the Taxify app. However, we are in no position to guarantee that every provider of transport services, located by the Taxify app, satisfies the aforementioned criteria at all times. If you experience objectionable transport service, please notify the company responsible for the service, a supervisory authority or our customer support.
8.1 If any substantial amendments are made to the General Terms and Conditions, then you will be notified by e-mail or Taxify app notifications. If you continue using Taxify app, you will be deemed to accept the amendments.
The General Terms and Conditions will be governed by, and construed and enforced in accordance with the laws of Republic of Estonia. If the respective dispute resulting from General Terms or Agreement could not be settled by the negotiations, then the dispute will be finally solved in Harju County Court in Tallinn, Estonia. If any provision of the General Terms is held to be unenforceable, the parties will substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.
Date of entry into force of the General Terms and Conditions: 20.09.2018.